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Delivery & Orders

We offer free worldwide delivery so you spend less time worrying and more time enjoying our crafted apparel pieces.

 

Payment

We accept PayPal, debit cards and all major credit cards from Visa & MasterCard. You may display your local currency in the converter featured in at the bottom of the page, but please note that your order will charged in Malaysian Ringgit.

 

Shipping

As an online special, we are offering free* online shipping worldwide. Get in quick as this offer will only be available for a limited time. (with minimum spend of MYR300)

 

Delivery Times

You can expect the following shipping times:

Domestic

Malaysia: 2 - 4 working days

International

Asia: 2 - 4 working days

Australia: 3 - 7 working days

America: 4 - 10 working days

Europe: 4 - 10 working days

 

Orders Status

You may check your order status by logging into your Account and clicking on the Order History Details to view order status. Tracking information may not be available for the first 24 hours after you receive your shipping confirmation e-mail. If 24 hours have passed and you're still unable to track your order, please e-mail customerservice@dd-collective.com.

 

Returns & Exchange

d.d collective is committed to 100% guaranteed customer satisfaction. If you are not absolutely satisfied with your purchases, you may return your purchased items within 30 days of receipt, providing the items are returned in perfect condition and where possible in their original packaging with all tags attached. Please e-mail us for your exchange & return it by registered post (tracking available). All goods will be inspected upon return. 

The goods are your responsibility until they reach our warehouse. Please ensure you package your returns carefully to prevent any damage to the items or boxes. We are not responsible for any items returned to us in error. 

We do not offer cash refunds. All returns will be given store credit at the price of purchase with a 30-day validity from date issued.


Please note: Sale items are unfortunately non-refundable and non-exchangeable.


Questions?

Don't be afraid to contact us.