Close

Delivery & Orders

FREE WORLDWIDE SHIPPING

Orders $180 and over: FREE standard shipping for most countries.

Orders less than $180: Standard shipping cost calculated automatically at checkout.

Express shipping: Please contact customerservice@dd-collective.com for a quote.

Countries Order Above US$180 Order below US$180
Australia FREE SHIPPING $35
Brunei FREE SHIPPING $35
Hong Kong FREE SHIPPING $25
Indonesia Flat $35 Flat $35
Singapore FREE SHIPPING $20
Thailand FREE SHIPPING Flat $35
UAE Flat $50 Flat $50
United Kingdom Flat $50 Flat $50
United States Flat $50 Flat $50

 

Payment
We accept PayPal, debit cards and all major credit cards. You may switch to your local currency using the currency converter at the bottom of the page, but please note that your order will be charged in U.S dollars..

Delivery Times
You can expect the following shipping times:
Asia: 3-5 working days
Australia: 3 - 5 working days
America: 5 - 7 working days
Europe: 5 - 7 working days

Orders Status
You may check your order status by logging into your Account and clicking on the Order History Details to view order status. Tracking information may not be available for the first 24 hours after you receive your shipping confirmation e-mail. If 24 hours have passed and you're still unable to track your order, please e-mail customerservice@dd-collective.com

Returns & Exchange
d.d collective is committed to 100% guaranteed customer satisfaction.

If you are not absolutely satisfied with your purchases, you may return your purchased items within 14 days of receipt, providing the items are returned in perfect condition, in their original packaging with all tags attached. Please email us at customerservice@dd-collective.com to initiate your exchange & return your items to us by registered post (where tracking is available). All goods will be inspected upon return.

The goods are your responsibility until they reach our warehouse. Please ensure that you package your returns carefully to prevent any damage to the items or boxes. We will not be responsible for any items returned to us in error.

We do not offer cash refunds. All returns will be given store credit at the price of purchase with a 30-day validity from date issued.

Please note: Sale items are non-refundable and non-exchangeable.

Got questions?
Reach out to us at customerservice@dd-collective.com