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Return & Exchange

 

What Is The Policy If I Want to Refund or Exchange My Items?

● Items are eligible for return & exchange within 30 days from the receipt date.

● Items should be returned in perfect condition and where possible in their original packaging with all tags attached. All goods will be inspected upon return.

● If your order contained any Gift with Purchase (GWP), the GWP must also be returned.

● Sale items & accessories are NOT eligible for refund or exchange.

Are there any special conditions for return or exchange?

 Reach out to our customer service, if you’ve encountered:

 ● Poor quality / defective items

 ● Wrong design / colour

 ● Size discrepancy

 ● Unable to submit the refund form

 ● Unable to exchange at physical stores

 


The goods are your responsibility until they reach our warehouse. Please  ensure that you package your returns carefully to prevent any damage to the  items or boxes. We will not be responsible for any items returned to us in error. 


 Got questions?
 Reach out to us at customerservice@dd-collective.com