dude & the duchess is committed to 100% guaranteed customer satisfaction. If you are not absolutely satisfied with your purchases from us, you may return your purchased items to us within 30 days of receipt, providing the items are returned in perfect condition and where possible in their original packaging with all tags attached. Please email us at for your exchange & return it by registered post (tracking available) back to us. All goods will be inspected upon return.
The goods are your responsibility until they reach our Warehouse. Please ensure you package your returns carefully to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.
We do not offer cash refunds, all returns will be given store credit at the price of purchase with a 30 day validity from date issued. Please note that our sale items have a non-refundable and non-exchangeable policy.