Customers submitting a purchase agree to be bound by the following terms and conditions set out by dude and the duchess shd bhd operating as d.d collective. If you proceed with your purchase you are acknowledging that you have read the terms and conditions of sale. Your purchase is subject to these terms and conditions.
Cost of Goods
Costs of all goods are given in the pricing sheet provided. Prices of goods are exclusive of tax and shipping costs. Taxation and duties owed to the buyer’s country is responsibility of the purchaser. All orders are billed in USD.
For minimum order quantities, please contact email@example.com for further details.
Orders are to be made through the ‘d.d collective’ team or one of our external sales representatives. Once the customer agrees upon an order, an invoice will be provided to the customer stating terms of payment required by the buyer.
Availability of Products
All orders made are sent to our manufacturing partners – should in the event of any restrictions in capability or fabric available, you will be contacted for any refund, exchange of order or exchange of fabric. If there are any improvements in silhouette development for any styles ordered, you will be contacted by the d.d collective team indicating whether or not you want to adopt such changes. Any changes to styles requested for the order must be agreed upon and be set in writing at the time of the order.
Once orders are received, the buyer is required to pay the purchase order either in full or place a 50% deposit within 7 days of issue of the invoice. Any delayed payments may affect indicative delivery dates. Once a deposit is placed, the remaining balance will be due before order collection.
Dates & Delivery
Once payment is received, an estimated date of delivery will then be provided to the purchaser. This date is just an estimate and ‘d.d collective’ will not be held accountable for late deliveries or loss or damages relating to late deliveries. In the event of delayed delivery, a team member will notify the customer. First order shipments will generally arrive between three to four months after initial deposits. Subsequent orders can be expected within two months.
All goods are to be collected from a distribution point determined by ‘d.d collective’. All freight is to be insured. If any damage occurs during transit, ‘d.d collective’ will not be liable but will work with the customer to provide suitable options. If the buyer is unable to issue a freight service for collection, ‘d.d collective’ will utilise a courier service of their choosing, of which the buyer will be subsequently billed for.
Damaged or Faulty Goods
Goods may be returned for a refund or exchange if the product is damaged providing the item is in tact and accompanied by the supporting evidence. Please contact us immediately to resolve the issue. Claims of fault will be reviewed and a response be given in 48 hours. ‘d.d collective’ reserves the right to determine whether a product is faulty and if deemed so, a replacement will be shipped subject to stock availability.
All order cancellations are to be emailed immediately to firstname.lastname@example.org. If items have entered manufacturing, ‘d.d collective’ reserves the right to charge a cancellation fee of 50% of the total order amount.