By submitting a purchase, the buyer agrees to be bound by the following terms and conditions set out by Dude & The Duchess Sdn. Bhd. operating as d.d collective. If you proceed with your purchase, you are acknowledging that you have read the terms and conditions of sale. Your purchase is subject to these terms and conditions.
Cost of Goods
Costs of all goods are given in the pricing sheet provided. Prices of goods are exclusive of tax and shipping costs. Taxation and duties owed to the buyer’s country are the responsibility of the buyer. All orders are billed in USD.
At least five (5) pieces are to be ordered per style in any available size and total orders must exceed $2000 USD, unless discussed with the sales agent(s) and agreed upon by a member of d.d collective.
Orders are to be made through the d.d collective team or one of our external sales representatives. Once the buyer agrees upon an order, an invoice will be provided stating the terms of payment required by d.d collective.
Availability of Products
All orders made are sent to our manufacturing partners. Should restrictions in manufacturing capability or fabric availability arise, the buyer will be contacted to discuss a refund, exchange of order or exchange of fabric. If there are any improvements in silhouette development for any styles ordered, the buyer will be contacted by the d.d collective team and asked if they are agreeable to adopting the recommended changes. Any changes to styles requested for the order must be agreed upon and be set in writing at the time of the order.
Once orders are received, the buyer is required to pay the purchase order either in full or place a 50% deposit within 7 days of issue of the invoice. Any delayed payments may affect indicative delivery dates. Once a deposit is placed, the remaining balance of 50% must be paid within 7 days of order collection.
Dates & Delivery
Once payment is received, an estimated date of delivery will be then be provided to the buyer. This date is just an estimate and ‘d.d collective’ will not be held accountable for late deliveries, loss or damage relating to late deliveries. In the event of delayed delivery, a team member will notify the buyer. First order shipments will generally arrive between three to four months after the initial deposit. Subsequent orders can be expected within two months.
All goods are to be collected from a distribution point determined by ‘d.d collective’. All freight is to be insured. If any damage occurs during transit, ‘d.d collective’ will not be liable but will work with the buyer to provide suitable courses of action. If the buyer is unable to issue a freight service for collection, ‘d.d collective’ will utilise a courier service of their choosing, of which the buyer will subsequently be billed for.
Damaged or Faulty Goods
Goods may be returned for a refund or exchange if the product is damaged, provided the item is intact and accompanied by supporting evidence. Please contact us immediately to resolve the issue. Claims of fault will be reviewed and responded to within 48 hours. d.d collective reserves the right to determine whether a product is faulty and if deemed so, a replacement will be shipped subject to stock availability.
All order cancellations are to be emailed immediately to firstname.lastname@example.org
If items have entered manufacturing, d.d collective reserves the right to charge a cancellation fee of 50% of the total order amount.